Privacy Policy Car Lockout Mesquite Mesquite Texas

Car Lockout Mesquite respects your privacy and is committed to protecting personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website, calls, texts, and service requests. By using our site or contacting us, you agree to the practices described here.

Information We Collect

We collect information you choose to provide when you contact us, request service, or submit a form. This may include your name, phone number, email address, service address, vehicle details, and a description of the issue. If you call or text, we may keep basic records of the communication to help with service quality and follow-up. We do not require you to provide more information than needed to schedule and complete a service.

How We Use Your Information

We use your information to respond to requests, provide locksmith and roadside services, and communicate about arrival and pricing. We may use it to confirm your location, verify details needed to complete the job, and send service-related messages. We also use information to improve customer support and reduce fraud or unauthorized requests. We do not sell your personal information.

Service and Ownership Verification

For lockout help, key replacement, or other access-related services, we may request proof of ownership or authorization. This helps protect customers and prevents unauthorized entry or key creation. Verification methods can include identification and vehicle registration or other reasonable documentation. If we cannot verify authorization, we may decline service.

Payments and Transaction Information

If you pay for services, payment processing may be handled by third-party providers. We may collect limited transaction details such as service type, amount, and confirmation information. Payment card details are typically collected and stored by the payment processor, not by us. If you have questions about payments, contact us using the information below.

Cookies and Analytics

Our website may use cookies or similar technologies to support basic site functions and understand how visitors use pages. This can include pages visited, time on site, and device or browser information. Analytics help us improve content and performance. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

Call, Text, and Communications

When you contact Car Lockout Mesquite by phone or text, we may use your information to coordinate service and provide updates. Messages may include scheduling, estimated arrival, and service confirmation. Standard message and data rates may apply depending on your carrier plan. You can request to stop non-essential messages by contacting us.

Sharing of Information

We share information only when necessary to provide services or comply with legal obligations. This can include sharing limited details with dispatch partners, technicians, or service providers who help us operate the business. These parties are expected to use the information only for the purpose of providing services. We may also share information if required by law, to respond to lawful requests, or to protect our rights and safety.

Data Security

We take reasonable steps to protect information using administrative, technical, and physical safeguards. No system is completely secure, so we cannot guarantee absolute security. We encourage you to avoid sending sensitive personal information through open forms unless it is necessary for service. If you believe your information has been compromised, contact us.

Your Choices

You can request access, correction, or deletion of certain personal information we hold, subject to service and legal requirements. You can also choose not to submit forms and instead call us directly. If you want us to remove your contact information from our records where possible, contact us and we will review the request. Some records may be retained for business, warranty, dispute, or legal purposes.

Children’s Privacy

Our services and website are intended for adults and vehicle owners or authorized drivers. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can address it appropriately.

External Links

Our website may include links to third-party sites for general information. We do not control those sites and are not responsible for their content or privacy practices. We recommend reviewing the privacy policy of any site you visit. Clicking external links is your choice and done at your discretion.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, contact Car Lockout Mesquite. You can reach us by phone at (214)838-7730. You can also email us at info@carlockoutmesquite.com.

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